Money normally reaches a 6690q balance about a minute after you send it, and every deposit starts at ৳150. Most problems people hit are not platform problems at all. They are a mistyped wallet number, a push sent from a friend's phone, or a cashier page refreshed halfway through the transfer. This guide goes through the whole route in order, then deals with the messy part: transfers that leave your wallet but never land.
Four things should already be in place. If one of them is missing, sort it out first, because a deposit started on a half-prepared account is the slowest kind to untangle.
The order matters more than the speed. Do it in this sequence and the money lands without anyone having to look at it by hand.
Open the site or the app and log in. The cashier only shows your own deposit details while you are signed in, so the login comes first, not last.
Choose bKash, Nagad, Rocket or Upay. The screen then shows the amount to send and the number that payment should go to. That number is tied to your request, so do not reuse an old one from a previous deposit.
Tap the copy button instead of retyping. A single wrong digit sends your taka to a stranger, and getting that back is a wallet dispute rather than a quick fix.
Open your wallet, use the Send Money option, paste the number, enter the amount and confirm with your PIN. Keep the confirmation screen open until you see the balance update.
Deposits usually show in about a minute. If the top of the cashier still shows the old figure after ten minutes, stop and read the failure section below before you send anything else.
All four wallets follow the same five steps. What changes is the app you open and the way you reach the send screen. Deposit time is the same on each of them, and so is the ৳150 floor.
The busiest option in Bangladesh, and the one most players already have installed. Open bKash, tap Send Money, paste the number from the cashier, type the amount and confirm with your PIN. The confirmation SMS arrives within seconds, but the 6690q balance is what tells you the deposit finished. Keep that SMS; the transaction ID inside it is the reference support will ask for.
Typical first deposit: ৳500 · Minimum: ৳150
Nagad works the same way through its own app. Copy the cashier number, open Send Money, paste it, enter the amount, confirm with the PIN. One thing to watch: a fresh Nagad account with limited verification has a lower daily cap of its own. If the app refuses the amount, that is a wallet restriction, so either lower the amount or use a second wallet in your name.
Minimum: ৳150 · Credit: about 1 minute
Rocket is the one that works without a smartphone. Dial *322# from the SIM registered to the wallet, choose Send Money, enter the cashier number and the amount, then your PIN. If you use the Rocket app instead, the screens are nearly identical to bKash. Keep the SMS with the TxnID, because USSD menus do not save a history you can scroll back through.
Minimum: ৳150 · Credit: about 1 minute
Upay is app-first: log in, tap Send Money, paste the number, enter the amount, confirm. Because Upay accounts are often opened later than bKash ones, check the name on the account matches your 6690q profile before the first deposit. Fixing a name mismatch after money has moved takes far longer than checking it now.
Minimum: ৳150 · Credit: about 1 minute
Nine times out of ten a missing deposit is a matching problem, not a lost payment. The money is sitting in a wallet ledger with a reference that the system could not pair to your request. Work through the row that matches what you see, and do not send a second transfer to push the first one along.
| What you see | Why it happens | What to do |
|---|---|---|
| Balance unchanged after 10 minutes | The transfer went out but the reference did not match your request | Send the wallet transaction ID to 24/7 live chat. Do not deposit again until they reply. |
| Cashier page closed before you paid | The session expired while you were inside the wallet app | Sign in again, open a fresh deposit request, then send the money to the new number. |
| Wallet says the daily limit is reached | That is the wallet's own cap, not a 6690q limit | Wait for the wallet's reset time, or pay from a second wallet registered in your name. |
| Transfer sent from someone else's phone | The sender name does not match the account holder | It cannot be matched automatically. Contact live chat with both numbers and the amount. |
| Wrong PIN and the wallet is locked | Three failed attempts inside the wallet app | Reset the PIN inside that wallet app. Your 6690q balance is untouched by a wallet lock. |
Two habits prevent almost all of these. First, generate the deposit request immediately before you send, not the night before. Second, screenshot the wallet confirmation every single time, even for a ৳150 top-up. A timestamped screenshot plus a transaction ID turns an hour of guessing into one message to live chat.
Your balance sits at the top of the cashier and refreshes when you reopen it, so a page that looks frozen may just be a stale tab. Before you assume a deposit failed, close the cashier, open it again and check. If you are on the phone browser rather than the app, the 6690q app is lighter on data and refreshes the balance faster on a weak connection.
For your own records, note three things for every deposit: the amount, the wallet transaction ID and the time (the site runs on UTC+06). That is everything needed to trace a payment. Withdrawals are a separate process with their own rules, starting from ৳1,000 and needing identity documents on file before the first payout, so keep those two routines apart in your head.
About one minute on bKash, Nagad, Rocket and Upay. The wallet SMS usually arrives first and the balance a few seconds later. If the balance has not changed after ten minutes, the payment needs a manual match: send the transaction ID to 24/7 live chat instead of paying again.
৳150, on every payment method. There is no separate higher floor for one wallet over another, so you can test the route with ৳150 before moving a larger amount.
No. The wallet you pay from has to be registered to the same person as the 6690q account. Transfers that arrive from another name cannot be matched automatically, and support has to review them by hand, which can take far longer than sending from your own number.
Open the cashier first, every time. The number it shows is generated for that request, and a number from an earlier deposit may no longer be active. Sending to an expired number is the second most common cause of a delayed credit.
Usually a digit went missing when the number was typed by hand, or the request expired while you were switching between apps. Go back to the cashier, regenerate the request, use the copy button this time, and send within a couple of minutes.
The first deposit does. It carries a 225% bonus up to ৳8,500, and the whole amount has to be turned over 11 times before withdrawal. Later deposits do not carry that offer, so check the bonus page before you decide how much to send on day one.
Not for a deposit. Identity checks apply before the first withdrawal, when a National ID card, passport or driving licence has to be on file. Review normally takes about six hours, so uploading early saves waiting later.
Register, open the cashier, copy the number and pay from the wallet already on your phone. If anything stalls, live chat is open all day and all night.